About

Owner Norman Dean repairing a laptop

Owner Norman Dean repairing a laptop

Norman M Dean

 

Norm has been in the on-site computer field tech for 14+ years.

Certifications include:

Microsoft Workstation and Server management.

On-site manufactures warranty repair for IBM, Sony, Dell, & Apple

Satellite internet dealer & installer for ViaSat and Hughes.  

He is also an installer and systems administrator for the Green Springs Internet COOP.

Skills Include:

Soldering

Electronics repair

Printer & Copier repair

Server and Network Management

 

He had this to say when asked about some of his most challenging fixes:

 “I love a good challenge, there is nothing better than dancing around my office after I fixed an issue that no one else could.”

 

DC-Jack1

Laptop DC Jack Repair

Q. How did you decide to get in your line of work?

A. In high school people for some reason just figured that I looked like the sort of guy that could fix their electronics.

It turns out I had a knack for it and it wasn’t long before I was fixing stereo equipment, amps, and various other gadgets and it progressed into computers. I built my first computer out of a box of junk I bought from a friend for $10 and my dads old Packard-Bell Pentium 75 that had been stripped of all its parts but the motherboard and processor. Those were the good ol days.

Q. Describe your most recent project, what it involved, how much it cost, and how long it took.

A. I love soldering I never get enough jobs that need soldering work because we have become a throw away society and most people assume that it cannot be repaired. So I have a complete mobile computer repair kit including my trusty butane powered soldering iron.

I get a call from a man looking to have the DC jack replaced on his laptop. Every computer repair shop in town told him to get a new laptop, I said bring her in Ill have it done tomorrow.

Including parts and labor the total was $95, sure beats the price of a new laptop!

Q. What advice do you have for a customer looking to hire a provider like you?

A. Is he/she a Star Trek fan, the best techs are always Star Trek fans.

Q. Why does your work stand out from others who do what you do?

A. I am methodical and don’t like to give up on a challenging problem. I don’t expect my customers to pay for me to learn how to fix an issue i haven’t seen before.

I’m a penny pincher so that translates into a work ethic that saves my customers money.

Q. What do you like most about your job?

A. I love a good challenge, there is nothing better than dancing around my office after I fix an issue that no one else could.

 

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